Saying Thank-You (Professionally)

Source: Fast Company, Sep 2019

the thank you-note writers “significantly underestimated” how happy their letters would make recipients feel—and overestimated how awkward the letters would make recipients feel. “People know there will be a good reaction,” Kumar says. “But they underestimate just how good of a feeling it can incite to reach out kindly.”

There’s an underlying psychology at play. “We call it competence versus warmth,” Kumar says. When we evaluate others, we focus more on their warmth—their sincerity and positive intent. When we evaluate ourselves, however, we focus on competence: on whether or not we have crafted the perfect, most articulate words. “We underestimate the power of warmth on recipients because we are so busy evaluating ourselves on an entirely different basis,” Kumar explains.

What does that mean for thank-you note writers? Stop second-guessing your words and simply focus on penning something heartfelt. It will make the recipient feel better than you imagine.

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